We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there‘s anything wrong with the item you have received, we will do our best to fix it and be satisfied.
If you want to return the item, please contact us within 2 weeks of receiving the order at jueves-case@outlook.com. If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation.
WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer‘s defect.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Refunds for returned items will be issued to the original payment method you used when placing your order.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
Please write “RETURNED ITEM” on the packaging so that certain misunderstandings could be avoided.
If you still have additional questions about returning the item, feel free to contact us at jueves-case@outlook.com.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.